FAQ

The Compredia brand was founded in 2006 and has since established a strong presence in the market through years of industry experience and a solid company history. With numerous satisfied customers worldwide, Compredia has established itself as a reliable and honest partner. We place great emphasis on transparency and integrity, and we are convinced that our long-standing success story is proof of our commitment and trustworthiness.

Compredia is based in Viersen, Germany (UTC +1).

Compredia only supplies business customers, which includes freelancers such as doctors, lawyers, and notaries. Additionally, associations, cities, churches, municipalities, schools, authorities, and universities are part of our target groups. Unfortunately, we do not offer deliveries to private customers.

Delivery times at Compredia are now significantly more accurate and reliable thanks to our new shop. We work with a variety of suppliers and only offer products that are actually available in our network. If an item becomes unavailable between the time of order and payment, we often have the option to source it quickly from additional suppliers.

As a B2B shop, we do not deliver small quantities. The current minimum order value is 150 EUR. This adjustment was necessary because in the past, many small orders resulted in financial losses, which negatively affected the quality of our customer support. With the minimum order value, we want to ensure that we can offer you the high level of service you expect from us, even with larger orders. Thank you for your understanding.

Shipping costs depend on various factors, such as the destination country, weight, and volume of the order. A detailed overview of shipping costs can be found here. For pallet deliveries or particularly large orders, the costs may vary. Please send us an inquiry with the relevant details for an exact shipping quote.

Shipping costs depend on the destination country, weight, and volume. An overview can be found here. For pallet deliveries or large orders, the costs may vary. Please send us an inquiry with the details for an exact shipping quote.

Unfortunately, direct pick-up of products at Compredia is not possible for organizational reasons. However, we offer a reliable shipping service to deliver your order quickly and safely to you.

Yes, shipping via Freight Forwarding is possible. We will ship your goods according to the Incoterm FCA. A corresponding checkbox will appear in the checkout that provides this option. Please note that this shipping method is only available for certain countries.

Yes, Compredia offers both original and compatible products. All products marked with the manufacturer's name are always original. Compatible products are clearly marked – in the product name, we use terms like "compatible", "neutral", or the brand name of the compatible brand, such as Astar, Agfaphoto, Kodak, and others. However, for legal reasons, we are not allowed to advertise compatible products as "original", according to current legislation.

There are several reasons why products may not be available, such as production bottlenecks, high demand, or logistical issues. We only offer products that we can realistically source. For items that are listed but currently unavailable for order, we unfortunately cannot provide an exact delivery estimate. Availability can range from two weeks to up to twelve months, or the products may already be "End of Life" and no longer available for order.

In the past, we only offered purchase on invoice to certain customers. Unfortunately, these payments led to extremely high losses over the years. For this reason, we no longer offer purchase on invoice. However, we plan to offer this payment option through an external payment provider in the future to ensure secure and reliable processing.

Currently, we still send invoices in PDF format. Electronic invoices will become mandatory in the future, but with transition periods. We are monitoring the development and will respond to the new requirements when the time comes and make the necessary adjustments.